Are you wondering where is your order? Or asking yourself did the seller ship out / deliver my order?
With PW Smart Tracker, it allows PW’s customers to track for themselves their parcels, check invoices, view their payment history and rate the delivery drivers. Plus, it also has a FREE VMS system to record your vehicle maintenance, road tax, inspection and insurance information, and you can get reminders before they expired.
With this system, the company can:
1. Track Delivery Orders In and Out quickly
2. Analyse drivers performance by the year, month or day to day
3. As a reference for an Incentive Scheme for drivers
4. Monitor Real-Time delivery status
5. Save and view the electronic proof of delivery, date and time
6. Track and trace drivers journey (prevent vehicle hijack)
7. Deliver to a specific receiver, similar to Alipay function
8. Set and approve use functions to prevent data leaks
9. Receive comments to improve customer satisfaction further
Driver can:
1. Immediately update the deliver status via their phone
2. Better deliveries and directions through Waze
3. Review monthly and yearly Performance Dashboard and Customer Satisfaction Rating
4. Receive prompt reminders on road tax, insurance, inspection, mileage maintenance with our Vehicle Management System
5. Chat in real-time with our office staff
Customers can:
1. Track and trace deliver driver locations & get their Estimated Time of Arrival (ETA)
2. Check their Order Status by e-mail or app
3. Get an overview of products purchased on a dashboard
4. View Payment History or get a copy of the Invoice
5. Check the loyalty or reward points balance on their website
6. Free use of the Vehicle Management System (VMS), record the Individual Vehicle Profile such as model, brand, type, cost, manufacture date and description
7. Receive prompt reminders on road tax, insurance, inspection, maintenance before it expired.
8. Electronic proof of the vehicles service history and maintenance costs
PW Smart Tracker not only serves as an excellent Customer Loyalty platform to further customer engagements. And maintain better interactions with customers.